Field Notes Vol. 1-2025

❄️✨ Welcome to the first MESA Field Notes of the new year! This January, our team has been hard at work delivering fresh updates, smarter automations, and seamless improvements to help you start the year strong. No fluff—just the tools you need to keep things running smoothly.

Here’s what’s new this month:

Featured automation: Weekly Ticket Summary for Gorgias

This automation takes the hassle out of tracking closed support tickets in Gorgias. Every time a ticket is resolved, it’s saved to a database automatically—no manual logging needed. At the end of the week, you’ll get a summary of all closed tickets in one place, so you can stay on top of support trends without digging through past conversations. Simple, hands-free, and one less thing to worry about.

3 new Discord workflows

These automations keep your team in the loop by sending important Shopify updates straight to Discord. Get instant alerts when a product goes out of stock, inventory runs low, or a high-risk order comes in—so you can take action fast without constantly checking Shopify.

5 new templates

New year, new automations! 🚀

🎵 Playlist: Dealer’s Choice

Let’s get these 2025 ecomm stacks! Here’s your January playlist.