Ranking the Best Shopify Order Status Apps by Customer Happiness
by
Ryan ODonnell
Last updated:
September 25, 2023
In the aftermath of COVID, the world of ecommerce has seen significant changes, impacting how businesses manage Shopify order status. In fact, global ecommerce now accounts for almost 22% of sales overall. This sustained growth offers expanding businesses several opportunities to reach more people than ever before. But reach isn’t everything.
Growing mobile device ownership and easy connectivity make instant gratification the norm, and anxious customers place a premium on businesses addressing this successfully. This is why having an affordable way to reduce service requests and provide proactive, real-time order support for every purchase is essential to build a strong and loyal customer base.
In this article, we’ll explain why a reliable order status app can be just the thing a growing business needs to delight customers and build brand value in the online marketplace.
Ready to save time by automating Shopify order status? Install MESA to quickly and efficiently update the order status page dynamically.
Customizable, branded tracking page for a smooth buying journey.
Use the Mission Control dashboard to gain tracking insights on a 3D interactive map.
Save time by reducing the number of “Where’s My Order?” (WISMO) requests you receive.
Convert first-time buyers into loyal customers with Tracktor’s new real-time package tracking and order lookup. The app is integrated with all major carriers and provides unparalleled visibility into where a package has reached and any activity around it.
Having this information can reduce support costs by triggering email or SMS notifications for timely updates. This reassures customers that their shipment is being monitored until it gets to them.
Branded tracking pages with personalized product recommendations to boost sales
Centralized shipment dashboard to track shipment status and identify exceptions
Built-in analytics to get insights into shipment status and on-time performance.
This app offers live shipment updates through a branded tracking page and automated notifications, reducing WISMO inquiries. Leverage various shipment analytics from the user-friendly dashboard view to monitor carrier transit times and exceptions for optimal performance.
Improve buyer confidence by adding an AI-powered delivery estimate widget to product pages and checkout. Use all the proactive features, like email and SMS notifications, to create a seamless shopping experience that keeps customers loyal.
Integrate over 1100 carriers with accurate carrier detection and auto-sync order
Proactive email notifications bring your customers back to your site.
Manage all orders from a consolidated dashboard and monitor exceptions.
Create a seamless shopping experience with this app thanks to its ability to seamlessly sync orders and shipping information from 1100+ carriers globally. This helps give your customers multilingual tracking pages and proactive updates in several languages in real-time.
Sellers can upsell quickly with featured products and discounts on the tracking page, and via emails. Use estimated delivery dates on branded pages to show and keep even the most nervous customers happy.
Branded order lookup page with abundant custom elements.
Smart upsell system, powerful analytics, and 24/7 customer support
Stay one step ahead with real-time order tracking. Help your support staff to preempt exceptions and avoid complaints. Use automated shipping notifications to keep customers informed, and create a multilingual tracking page with customizable elements to eliminate “Where is my order?” inquiries.
Need assistance with setup, dropshipping or creating a customisation? Use the 24/7 support via online chat or email. Save time and streamline shipping and tracking processes with the help of this app.
Accurate order tracking status, package tracking, and order tracking updates.
Automatically provide an estimated delivery date (EDD) along with the order status.
Less WISMO with SEO-optimized auto-translated shipment updates on the tracking page
Give your customers the information they need in real time with this order status tracker. Stay on top of sales operations and create customized alerts as you track shipments from 1,100+ global carriers.
Empower support staff and buyers to visualize their package’s travel path with the familiar Google Maps integration option. The mobile-friendly order status page makes it simple to access order status from anywhere and reassures customers.
Save time spent on unnecessary customer support by proactively alerting customers about delayed or lost shipments.
Give customers and support teams real-time reports and order lookups. Help them find stalled shipments, shipping errors, and lost packages instantly.
Increase repeat customers and upsells by accommodating customizations and providing stellar support.
Wonderment is a game-changer. This order-tracking app empowers Shopify merchants to efficiently manage their 3PL, send timely delay notifications, and request reviews.
Thanks to automated order alerts and fully tailored tracking pages, Wonderment ensures you mitigate the effects of delivery delays and stalled shipments and optimize overall satisfaction. Besides the great price point, sellers can expect proficient support and help with notifications like email flows tailored to their own brand.
Why order status apps are key to customer satisfaction
In the competitive world of e-commerce, success is not just about product selection and pricing. It’s about taking away any doubt that customers will get what they paid for on time. This is where order tracking can be a revolutionizing force.
Real-time order tracking keeps customers informed and confident in their purchase journey and reduces delivery anxiety. Streamlining order tracking allows sellers to preempt issues and provide personalized notifications and solutions as they happen.
As online sales grow, it’s now more important than ever before to meet customer expectations and ensure they have a frictionless experience every time.
How to choose the best order tracking app for your Shopify store
When there are so many app options, knowing where to begin can seem impossible. No two businesses are alike. So, start by narrowing down an order status app that addresses your specific marketing and customer service needs. It’s also important to look at how easy it is for you. Remember, you can always reach out to app providers with questions you need answered.
Look for integrations that are useful to you.
Different apps give you control over various aspects of your customers’ buying journies. Look for one that integrates with the software you are already using. Find ways to get the help you need. Several apps can help you create personalized, professional, and custom order update emails for your Shopify customers. Use these to provide your customer with other product recommendations, proactive updates when delays occur, and other value-adds like discounts and special promotions to thank them for their loyalty.
Find apps that allow brand customization.
The right order tracking app for your business is easily one that makes your customer communication stand out. Find an app that helps you transform plain text email updates into beautifully packaged marketing opportunities. Branded tracking and shipping alerts always feel more personal.
Choose an app that provides shipping reports and analytics.
Keeping up a smooth buying experience means constantly auditing, optimizing, and improving your brand’s e-commerce shipping process. This is easier when you have an app that offers real-time shipping reports and detailed analytics. Visualizing shipment data broken down into their fulfillment status, carrier, and region will help you remove inefficiencies and optimize your operations.
You can even find apps that integrate directly with several courier services globally, so you can save time spent problem-solving. Some even offer proactive order alerts to help you get ahead of challenges along the way.
Proactively problem-solve with real-time tracking.
Occasional delays and hitches are inevitable. But how you deal with these situations can change how customers feel about you. Having an order tracking dashboard is an easy way to have an overview of all your customer and shipping support needs.
Comprehensive order tracking updates as they happen are vital to improving the customer experience and avoiding complaints. Being transparent allows customers to trust your brand and ultimately become your biggest champions in the long run.
Do more with Order Status apps on Shopify
Automated order tracking can help growing businesses become more transparent and build their reputation in the online community. Keeping buyers informed about delays without manual intervention can save hours a day and free up staff for other essential tasks.
Real-time updates are crucial to improving customer satisfaction, retaining more customers, and ultimately augmenting your revenue. Investing in automated fulfillment early on can be the best strategic move that sets growing businesses up for long-term success.
What you should do now
Whenever you’re ready…here are 4 ways we can help you grow your business:
Add MESA to your Shopify store. The best way to get started is by adding the MESA app from the Shopify App store. Every plan includes the first 7-days free so you can be assured your workflow is running properly.
Browse pre-made templates. Our customizable workflow templates are a great way to get started more quickly.
Talk to our automation experts. If you need help personalizing any workflow template, guidance how to make any automation or, simply want us to make your workflow, we can help.
If you know another merchant who’d enjoy reading this page, share it with them via LinkedIn, YouTube, Twitter, or Facebook.
Automate anything and get more from your apps. For free.
