Notify Staff by Email When a Low Delighted Score is Received
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Respond promptly to customer concerns by automatically emailing staff when a low Delighted score is posted. This MESA workflow template sends an alert to your team whenever a customer submits a low satisfaction score, allowing for quick follow-up to address issues and improve customer experience. Act swiftly to turn feedback into actionable insights and build customer loyalty.
Frequently asked questions:
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
How this template works:
Survey response is created
When a customer submits a survey response in Delighted, the workflow captures the score and any accompanying comment.
Check for low score
The response is evaluated to see if its score is below 5. If it meets this condition, the workflow proceeds to the next step.
Send email notification
An email with the customer's name, score, comment, and email address is sent to your team, enabling a quick response to address concerns.
Notify Staff by Email When a Low Delighted Score is Received
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