Privacy Policy
Thank you for visiting the MESA website together with its content, domains, tools and services, the ("Site"). Your privacy is important to us. To better protect your privacy, we provide this privacy policy ("Privacy Policy") explaining our online information practices and the choices you can make about the way your information is collected and used at this Site. This Privacy Policy forms part of the Terms of Service.
Note to Residents of the European Union and California: In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for our European users, and California Consumer Privacy Act (CCPA), this Privacy Policy outlines the legal basis on which we process your Personal Data and provides other information required by the GDPR & CCPA.
Introduction
We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.
Consent
By using this Site, you consent to the terms of our Privacy Policy and to our collection, use, retention, disclosure and processing of Personal Information for the purposes as discussed in this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. If you do not agree to this Privacy Policy, please do not use our Site, Products or Services.
Receipt, Collection and Sharing of Information
We use information from you in the following ways:
A. General Access to the Site
We do not currently require you to provide Personal Information in order to have access to general information available on our Site.
B. User Accounts
In order to provide you with certain services we provide, you may be required to create an Account and provide us with information such as your name, user name, email address, and a password that you will use for your Account and other specified information. We shall then send you an email to your email address to instruct you how to confirm your registration. You may also choose to provide us with additional information for use in connection with your Account, such as your photo, birthday, interests, location, and/or a short bio. You are able to log-in to your Account at any time and edit your Personal Information and settings. It is your responsibility to keep your password confidential. If you are sharing a computer with anyone you should always log-out before leaving the Site to protect access to your information from subsequent users.
C. Purchases
If you choose to purchase a service or product from us we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as for monthly or other types of periodic payments. We may use the tools, software or services of third-party service providers to process transactions on our behalf (but we require that these parties agree to comply with this Privacy Policy). All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. Except as set forth herein, we will not share your financial Personal Information with any third person or entity. We use Stripe and PayPal to process payments in our online store. You can read more about how Stripe and PayPal use your Personal Information.
D. Cookies and Other Tracking Technologies
Some of our Site pages utilize "cookies" and other tracking technologies. Cookies are small files placed on your hard drive that can help us analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are that:
- We offer certain features that are available only through the use of cookies.
- We use cookies to help identify you and maintain your signed-in status.
- Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
- You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services. Please consult the HELP menu of your browser to understand more about how to block cookies.
- You may encounter cookies from third parties on certain pages of the sites that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)
- We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information. You can also opt-out of Google Analytics.
Our third party partners may employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements and other legal restrictions. We do not permit any third party company to collect personal information using cookies or web beacons on our Site.
You can opt out of Facebook and Google targeted advertising. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.
E. Log Files
Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyze trends, administer the Site, track user's movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, with the exception of the IP address.
F. Social Media Features and Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
G. Events, Marketing & Support
We may provide you, via the Site, with the opportunity to contact us, receive communications from us, or meet us at a conference, webinar or another program (collectively "Events"). In order to participate in any of these Events, you will be required to provide certain Personal Information which may include your name, company, job title, address, email address, and phone number.
We use Customer.io for email marketing and to maintain our customer lists. You can read more about how Customer.io uses your Personal Information.
We use HelpScout to communicate with you and provide customer support when you contact us. You can read more about how HelpScout use your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe could be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page.
Publicly Available Information
Any information, video, image, data, text, documents, or other content posted at your direction onto a public area of the Site, such as our blog, becomes publicly published content and will be available to all users of that public area of the Site, even if such content contains Personal Information.
The Way We Use Personal Information
If you submit Personal Information to us through the Site:
- We will use your Personal Information to improve our services to you, to contact you and to identify and authenticate your access to the Site's services that you are authorized to access.
- We may transfer your Personal Information within the Site or to the Site's third-party service providers, but only to provide services on the Site or to you, such as processing credit cards or offering customer service through a chat feature. This information may be transferred to other countries around the world. We require that these parties agree to process such information in compliance with our Privacy Policy.
- We may also use your email address to send product updates, newsletter or news regarding our services, educational materials, announcements, or special offers. You may choose not to receive emails of this type by following the unsubscribe mechanism within the email or by sending a single email with the subject "UNSUBSCRIBE" to [email protected]. Please note that the email must come from the email account you wish to unsubscribe.
- We may disclose your Personal Information or any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms of Service including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, or (iv) protect against harm to the rights, property or safety of ShopPad, Inc., its users, yourself or the public.
The Way We Use Anonymous Information
We may use Anonymous Information (as defined below), or disclose it to third party service providers, to improve our services and enhance your experience with the Site and its services. "Anonymous Information" means information which does not enable identification of an individual user, such as aggregated information about the use of our Site and services.
Choice
You may choose whether or not to provide Personal Information to the Site. If you choose not to provide the Personal Information we request, you can still visit many parts of the Site, but you may be unable to access certain options, offers, and services that involve our interaction with you.
Access, Accuracy & Retention
To the extent that you do provide us with Personal Information, we wish to maintain accurate and complete Personal Information. If you have an Account, you may log-in to your personal profile at any time and add information, delete information or correct any incorrect information we have. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.
Links to Other Sites
Our Site contains links to other sites. Other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of such other sites.
Third-Party Marketplaces
When you purchase one of our products through a third-party marketplace such as Shopify, we collect information about your store along with your email address. We use this information to communicate with you and provide customer support when you contact us.
Customer Testimonials
We post customer testimonials, comments, or reviews on our web site which may contain personally identifiable information.
Children's Privacy
The Site is not intended for or structured to attract children under the age of 18. Accordingly, we do not intend to collect or process Personal Information from anyone we know to be under 18 years of age.
In the Event of Merger, Sale, or Bankruptcy
In the event that a part of our company is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your Personal Information is treated, transferred, or used. In any of the circumstances described in this paragraph, the information will be subject to the privacy policy of the purchaser or assignee.
Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number), we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
European Economic Area and the United Kingdom
If you are a European resident, you have the right to access any personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please reach out to us at the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the site) or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the U.S.
California Privacy Rights
This section provides additional details about California consumers and the rights afforded to them under the California Consumer Privacy Act or ("CCPA"). If you need to access this notice in an alternative format, please reach out to us at the contact information below.
Under CCPA "Personal Information" is defined as anything that identifies, relates to, describes or is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular California consumer of household. For more details about the Personal Information we have collected over the last 12 months, including the categories of sources, please see the Personal Data and Consent and Collection of Personal Data section above. We collect this information for the business and commercial purposes described in the Personal Data Use section above. We share this information with the categories of third parties described in there. MESA does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we may use third-party cookies for our advertising purposes as further described in our Cookies and Advertising section above.
Subject to certain limitations, the CCPA provides California consumers the right to request, free of charge, to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Changes to this policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Commitment
We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and accordingly we are constantly evolving the Site to meet these demands. If you have any comments, concerns, complaints, or questions regarding our Privacy Policy or the Site, please contact us.
