Automatically Create Gorgias Support Ticket for Negative Yotpo Reviews
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Demonstrate responsiveness by creating a Gorgias support ticket when a customer leaves a low-rated review in Yotpo. This MESA workflow template allows you to address negative feedback promptly, showing customers that their concerns are valued while helping you identify potential pain points. Streamline support and enhance customer satisfaction with automated ticket creation.
Frequently asked questions:
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
How this template works:
A Yotpo review is created
The workflow triggers when a customer submits a new review through Yotpo, capturing details such as the review title, rating, and customer email.
Check If the review is negative
The review score is evaluated. The workflow then creates a support ticket in Gorgias if the rating is three stars or lower.
Create a Gorgias ticket
A Gorgias support ticket includes the customer's email, review details, and a message acknowledging the feedback.
Automatically Create Gorgias Support Ticket for Negative Yotpo Reviews
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