Enable Self-Service Returns with Forms
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Contains Premium usage steps
100% fully customizable
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Setup services available
Empower your customers to initiate returns independently by embedding a custom return form on your Shopify store with Forms by MESA. This workflow template triggers a Slack notification upon receiving a return request and sends a confirmation email to the customer, keeping them informed throughout the process. Simplify return management while enhancing customer satisfaction with seamless automation.
Frequently asked questions:
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
How this template works:
A form response from a customer is created
A customer submits a return request via MESA's built-in Forms tool, capturing the order ID and reason for the return.
Retrieve the customer's order
Retrieves order details from Shopify based on the submitted order ID.
Add a row with the form response
Adds a new row in a Google Sheets document with order details, including order name, total price, order date, and return reason.
Send a message to your customer
Notifies them that their return request has been received and provides information on the next steps.
Slack a message to your team
Updates your team in Slack with key return details, ensuring visibility into incoming requests.
Enable Self-Service Returns with Forms
100% customizable. No code required.
Rated 4.8 out of 5 stars on the Shopify App Store
Use this templateLoved by 3k+ businesses worldwide
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