Send a Slack message when a customer gives a low Delighted survey score
Use templateIf a customer provides less than stellar feedback, you'll want to know about it as soon as possible so that you can reach out and try to resolve the issue that prompted the poor survey response. This customizable template will send a Slack message to the channel of your choice when a customer gives a low score on their Delighted survey.
Step 1. Every time this happens…
Survey Response is created
Step 2. Then…
Determine if the customer gave a score less than 5
Step 3. Then…
Send a Slack message to your team
Loved by 3k+ brands using Shopify & Shopify Plus.
How MESA templates work
Automate your workflow in minutes. No coding, just results.
Start with any template
Start quickly by selecting from hundreds of pre-made templates that cater to a variety of common ecommerce operations. Each template is a fully functional workflow designed to be used as-is or customized as needed.
Personalize steps
MESA allows you to integrate various actions such as sending notifications, updating databases, or making conditional decisions based on the data received.
The intuitive, drag-and-drop interface ensures that you can easily customize your workflows without any need for coding.
Test and launch
MESA's comprehensive testing and logging features let you simulate and troubleshoot each step with confidence, ensuring your workflow runs smoothly.
Review logs in real-time to understand how data flows through your automations and make necessary adjustments. Then activate and get back to work.
FAQs
Hopefully, we've covered the frequently asked questions here. But if not, just reach out.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
Fully supported by Shopify experts.
Get help from our team of Shopify experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
